Frequently Asked Question's

Have a question? No problem.

We are here to help simply pop us an email and chat to us. we typically respond to emails within 15 minutes, 24 hours a day.

 

How do I place an order on USkin® Protect shop?

Simply visit our online shop and proceed with your requirements.

 

What is the percentage of alcohol used in USkin® Protect antibacterial hand gel range

Further details can be found within each product pages descriptions. Typically our hand sanitisers are uniquly formulated and made with a minimum> 70% Denat. Ethanol Alcohol

 

Do I need to make an account to purchase?

You do not need an account to purchase products, simply use the guest checkout option during checkout process.

 

Why are USkin® Protect antibacterial sanitisers hand gel so soft?

Our unique gel formulations behave like a gel but feels like water. Allowing for a greater even coverage and higher chance of effectiveness during application, in comparison to thick sticky conventional gels.

 

How do I track my order?

Tracking details are available either by email or your account, if tracked postage has been selected for orders are over £35.00.

 

How Can I Pay For An Order?

We currently offer two secure payment systems. World renowned 'Stripe' payment for all major cards and Amazon Pay for fast and convenient purchase by Amazon members.

 

Payment Issue Troubleshooting

 

To Protect your security and privacy, your bank can’t provide USkin® with information about why your payment was declined. Because of this, you need to contact your bank directly to solve these payment issues.

Please check through the following questions to help determine why your card was declined:

    • Have you exceeded your credit limit or is the expiry date on your payment card entered correctly?
    • DO the billing address and phone number exactly match your bank’s records?
    • Is your purchase outside of your normal spending range? Some banks will block transactions due to security concerns.
    • Does your issuing bank have special policies regarding electronic or internet purchases? Some banks do, this might be the issue.

If you want to try again with a different car or confirm your details are correct by retrying your current card, please Refresh your browser Catch and visit the Checkout section and Enter your details again.

Cards Accepted with Strip Payment System;

    • Visa, Mastercard, American Express

Cards accepted with Amazon Pay,

    • Visa, Mastercard, American Express, Maestro

 

Shipping

CORONA VIRUS UPDATE - Deliveries

Due to the current crises we are taking precautions against COVID-19, Please be aware that deliver times may be affected due to the crises. We estimate an additional 2-10 days can occur even with Next Day 24-48 Hour* deliveries. Please note this excludes bank holidays.

Free 24 - 48 hour delivery* On orders over £35.00. We provide free next day tracked delivery service for orders place before 11am.

 

Free Economy Delivery

We currently use Royal Mail & UPS for reliability and speed, which ensure you receive your purchases on-time. 

We are please to announce free economy delivery for all orders. We currently use Royal Mail and with the current crises, shipping can take up to 8 to 10 days to receive. If you would like a faster delivery service please choose another option.For orders up to £34.99 next day 24 - 48 hour delivery is available at a cost of £3.48

Tracked 24 - 48 hour delivery

We currently use Hermes 1st Class 24-48 hour delivery service. 

Tracked 24 - 48 hour delivery is available at a cost of £5.70. Tracking details will be sent via email after purchase.

We currently use Hermes 1st Class 24-48 hour Tracked delivery service.

 

Returns

How do I return my items

We hope you love us as much as we love you. We strive to make USkin® products the best around. If for any reason your not 100% complete satisfied, please get in touch with us HERE

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